Help

How do I log in to the MCG CloudCME Portal? 

Click on the Sign-In option in the navigation bar on the top left of the MCG CloudCME homepage. From the sign in pop-out, choose the left side sign-in for AU Users and the right side sign-in for NON AU Users. For AU Users, your Username is your AU email address MINUS @augusta.edu and your password is the same one you use for all AU Apps (i.e., Outlook, etc.). For NON AU Users, your Username is your entire email address and your password is the one selected when creating your MCG CloudCME account.

Forgot Your Password: Non AU Users, please click Sign-In, click Sign in with your Email and Password, and click Forgot Your Password to reset your password. You will receive an email with a link to reset your password.

Creating a new user profile with a new email is highly discouraged if you have attended any of our events in the past. This action most likely will create a duplicate profile for you in our system and it will NOT show your previously claimed credits history on your transcript automatically.

If you are a previous AU User and no longer have access to your AU email, please email the MCG CME Office at [email protected] and we can change your email address in the system.

Locked out of the MCG CloudCME Portal:  After a certain number of failed attempts to login, your account will be locked.  A MCG CME team member can unlock your account for you.  Please email us at [email protected] for assistance.

How do I access my transcript & certificates?

Once you are logged into the MCG CloudCME Portal, click on MY CME button on the top right on the navigation bar and select Transcript icon. Select a date range for the transcript records you wish to access by entering in a Start and End Date. You can email or download your transcript. CloudCME was implemented on 6/1/2020. All previous CME records are located in CME Tracker. The MCG CME Office no longer has access to records in CME Tracker. Certificates are located by clicking MY CME and clicking Evaluations and Certificates.

NOTE: All Conferences have a post-conference evaluation that must be completed to be awarded CME credits. You will not see a certificate or CME credits on your transcript until the post-conference evaluation is complete.

Transcripts can be downloaded or emailed using the buttons that appear above the transcript report.

If you feel your CME transcript is incomplete or missing credits, please send us an email at [email protected].  MCG CME Office policy states “Retroactive CME Credits will only be issued for ninety (90) days past the date of the activity in which attendance was not recorded. It is the responsibility of the attendee (or their administrative assistant) to provide the Office for Continuing Medical Education with the date, activity name, and activity code for any missing CME credit”.

Credits claimed using the text-based process show up immediately text if there was no evaluation associated with the activity.

How do I access my registrations and receipts?

Once you are logged into the MCG CloudCME Portal, click on MY CME button in the navigation bar on the top right and select Registrations & Receipts option to view all the activities you have registered for.

For activities with payments, click the Receipt button to view receipt details for including payment information. Receipts can be emailed; enter the email address where you wish to email your receipt and click the Send button.

How to check-in using SMS texting:

Via text message – A distinct activity code will be provided at the start of each activity by the Activity Coordinator for the Host Department.

If this is the first time you are texting your attendance, you must first pair your mobile number to your account.  Text your email address to (833)-765-0126 to opt-in to the text message attendance program.  You will receive a text notification indicating your phone number has been updated.  

Once your account is paired to your mobile number and you have obtained the activity code, send the code via text to: (833)-765-0126.

For recording Live Stream activities, attendees will receive a code via email.

NOTE: Attendance can only be recorded 1 hour prior to the activity start time, during the activity and up to 5 days after the activity closes (14 days for conferences).

CloudCME Mobile App – in your App Store search for the CloudCME® mobile app and download to your Apple or Android device(s). This app also features mobile access to your transcripts, access to the calendar of events, and many other exciting features!