36576 - 19th Annual Wellstar MCG Health Patient- and Family-Centered Care Conference

Thursday, March 5, 2026, 9:15 AM - 12:30 PM, Augusta University Health Sciences Campus, 1120 15th Street, Augusta, GA

AMA PRA Category 1 Credits™ (3.00 hours), Non-Physician Credit For Attending An AMA PRA Category 1 Event (3.00 hours)

Are you buried or planted? Are we planting seeds with purpose to strengthen healthcare outcomes? Register now (PFCC Conference Registration) for the 19th Annual Patient- and Family-Centered Care Conference to learn about Seeds of Change: Cultivating What Matters Most - Tuesday, March 4 (9:30 am-12:30 pm / Lee Auditorium).

‘Seeds of Change: Cultivating What Matters Most’ uncovers hidden gaps that quietly influence patient trust, workforce engagement, and organizational outcomes. Participants will learn how to grow organizational success and meaningful connections to what matters most to our patients and families through lived experiences. In healthcare, the seeds we plant—through our decisions, processes, and daily interactions—shape the experience of care for our patients and those who care for them.

Discover best healthcare practices by cultivating the right conditions for compassion to take root, collaboration to grow strong, and patient- and family-centered care to flourish—driving quality, safety, and patient experience outcomes.

Seeds of Change uncover what Stephanie Abbott, healthcare executive leader, nationally renowned speaker and author, has discovered as she brings to life concepts from her book, Buried or Planted. Through compelling storytelling and real-world insight, Stephanie challenges leaders and team members to consider whether adversity holds us back—or helps us grow stronger and more purposeful in our work.

Stephanie, and our own WMCG colleagues, highlight key concepts that determine whether our system merely survives or thrives. When we listen deeply, partner intentionally, communicate with empathy, and honor the voices of patients and families, we create the conditions for growth, healing, and trust by nurturing those in our care.

Seeds of Change: Cultivating What Matters Most challenges us to examine best practices, through lived experiences, that are thoughtful, patient- and family-centered, and evidence-based to explore how even the smallest, yet intentional actions can transform patient encounters, strengthen outcomes, and renew purpose across our care settings.

When we listen deeply, partner intentionally, communicate with empathy, and honor the voices of patients and families, we create the conditions for growth, healing, and trust by nurturing those in our care.

1. Identify common consumer and patient experience gaps that influence patient trust, workforce engagement, and organizational outcomes.
2. Analyze the relationship between patient and staff experiences and key performance indicators, including quality, operations, and financial performance.
3. Explain how organizational metrics, policies, and processes can unintentionally create friction in the patient experience.

Cancellation Policy

The Medical College of Georgia reserves the right to cancel or postpone this program if necessary; in the event of cancellation, course fees will be fully refunded. We are not responsible for other costs incurred such as non-refundable airline tickets or hotel penalties.

Accessibility Statement
 
The Medical College of Georgia is committed to ensuring that its programs, services, goods and facilities are accessible to individuals with disabilities as specified under Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Amendments Act of 2008.  If you have needs that require special accommodations, including dietary concerns, please contact the CME Conference Coordinator.

The Medical College of Georgia’s Office for Faculty & Continuous Professional Development adheres to ACCME Criteria, Standards and Policies regarding industry support of continuing medical education. Disclosure of faculty and their commercial relationships will be made prior to the activity.

Mitigation of Relevant Financial Relationships

The Medical College of Georgia at Augusta University adheres to the ACCME’s Standards for Integrity and Independence in Accredited Continuing Education. Any individuals in a position to control the content of a CE activity, including faculty, planners, reviewers or others are required to disclose all relevant financial relationships with ineligible entities (commercial interests). All relevant conflicts of interest have been mitigated prior to the commencement of the activity.

Thursday, March 5, 2026